FAQ

We curate footwear where style meets comfort and inclusivity. Our collections range from timeless BALLET FLATS and statement BOOTS & BOOTIES to trending MARY JANES and MESH designs. A core part of our mission is offering inclusive options like our Wide Widths and Shop by Calf boots, ensuring a perfect fit for confident, stylish individuals.

Yes! Inclusivity is key to our philosophy. We offer a selection of styles in Wide Widths across various categories. Look for the “Wide Width” filter or description on product pages.

Absolutely! Explore our SHOE CHARMS and SHOELACES collections to add a playful, unique touch to your LOAFERS, SNEAKERS, or boots. It’s a wonderful way to express your personal style.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and hassle-free checkout experience.

We are passionate about building a global community and proudly ship worldwide*. However, we are unable to deliver to some remote regions in Asia and other select locations. For detailed country listings, please refer to our full Shipping Policy.

Once your order is dispatched, you will receive a notification email with your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey from our home in Virginia Beach to your doorstep.

🚚 Standard Shipping (DHL / FedEx): A flat fee of $12.95. After 1-2 business days for processing, delivery typically takes 10-15 business days. Ideal for trending styles like our NOW TRENDING or MAKE IT METALLIC collections.

🎁 Free Standard Shipping (EMS): FREE on all orders over $50. After processing, please allow 15-25 business days for delivery. Perfect for building a versatile wardrobe and combining items like a handbag with a pair of flats.

For orders shipped outside the United States, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. This is a standard practice for cross-border shipments. We recommend checking with your local customs office for potential charges.

Yes, to ensure the security of your package, most orders shipped via our Standard Shipping option will require a signature upon delivery.

We believe comfort and confidence are paramount. If your purchase isn’t perfect, we offer a hassle-free 15-day return policy from the date you receive your order. Items must be in unworn, original condition with all packaging. This policy reflects our commitment to you, whether you’re in our FLATS & LOAFERS for work or our elegant KITTEN HEELS.

Please contact our customer care team at [email protected] to start the return process. We will guide you through the simple steps and provide you with a return authorization and instructions.

Our customer care team is dedicated to providing exceptional service. For any questions about your order, our products, or policies, please reach out to us at [email protected]. We are here to ensure your Dolce Vita experience is seamless and stylish from start to finish.

Our home is at 227 Murry Street, Virginia Beach, US 23451. From here, we carefully curate and dispatch every pair, infusing each package with the same care we put into our designs.