Privacy Policy

Welcome to Dolce Vita Shop. Just as we meticulously curate our collections—from timeless LOAFERS and MARY JANES to playful SHOE CHARMS and trend-forward NOW TRENDING pieces—we are equally dedicated to protecting your personal information with care, transparency, and integrity. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit dolcevita-shops.com or make a purchase from our global community.

Our philosophy, “Security Meets Simplicity,” extends beyond our seamless checkout and trusted payment methods to every interaction you have with us. We are committed to empowering your style journey with the same confidence you feel when slipping into a perfect pair of BALLET FLATS or a statement pair of BOOTS & BOOTIES.

Effective Date: October 26, 2023

1. Information We Collect

To provide you with a personalized, secure, and effortless shopping experience—from exploring our WIDE WIDTHS and SHOP BY CALF options to completing your purchase—we may collect the following types of information:

• Personal Identifiers: Name, email address, shipping and billing address, phone number.
• Commercial Information: Records of products purchased, viewed, or added to your cart (such as items from our HANDBAGS + WALLETS, HEELS, or MAKE IT METALLIC collections).
• Payment Information: When you checkout, we process payments via encrypted, PCI-compliant gateways. We do not store full credit card numbers. For PayPal users, transaction details are handled by PayPal per their privacy policy.
• Technical & Device Data: IP address, browser type, operating system, device identifiers, and pages visited on our site.
• Communication Data: Contents of emails or messages sent to [email protected], including customer service inquiries and feedback.

2. How We Use Your Information

Your data helps us tailor your Dolce Vita experience, ensuring it is as refined and reliable as our products. We use your information to:

• Process your orders, manage payments, and arrange worldwide shipping*.
• Communicate with you about your order, our return policy, and customer service inquiries.
• Personalize your browsing experience by suggesting products aligned with your style (like MULES & CLOGS or KITTEN HEELS).
• Send you updates on new arrivals, promotions, or collections (e.g., FEATURED, NOW TRENDING), only with your consent where required by law.
• Improve our website, product offerings, and overall service through analytics.
• Prevent fraud, enhance security, and comply with legal obligations.

*Exclusions apply to some remote regions. Please see our Shipping Policy for details.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operations (payment processing, shipping, IT support, marketing). These partners are contractually bound to protect your data and use it only for the services we request.
• Legal Compliance: If required by law, regulation, or legal process (e.g., court order).
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, where customer information may be transferred as a business asset.
• With Your Consent: In any other situation, we will ask for your explicit permission before sharing.

4. Data Storage and Security

Based in Virginia Beach, USA, we store and process data primarily in the United States, but we serve a global community. We implement robust technical and organizational measures to protect your data, reflecting the same care we put into crafting our secure checkout:

• Encryption (SSL/TLS) for data transmission.
• PCI-DSS compliance for handling payment card information.
• Regular security assessments and access controls.
• Limited data retention—we keep your information only as long as necessary for the purposes outlined, or as required by law.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your login details.

5. Your Rights and Choices

Depending on your location (including under regulations like the GDPR or CCPA), you may have rights regarding your personal data. We are committed to honoring these rights with the same inclusivity we offer through our Wide Widths and Shop by Calf options:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails at any time via the link in every email.
• Cookie Preferences: Manage your cookie settings as described below.
• Do Not Sell/Share: We do not sell your data. For other privacy requests, please contact us.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity for security.

6. Cookies and Tracking Technologies

Like a perfectly chosen BAG CHARM adds a personal touch, cookies help us personalize and enhance your visit. We use cookies and similar technologies to:

• Remember your preferences and items in your shopping cart.
• Analyze site traffic and performance to improve our design and user experience.
• Deliver targeted advertisements about our products (like our SANDALS or FLATS & LOAFERS) on other websites, if you have consented.

You can control cookies through your browser settings. Note that disabling some cookies may affect the functionality of our website, such as the ability to complete a purchase or save your preferences.

7. International Data Transfers

We ship worldwide and may transfer and process your data in the United States and other countries. We ensure such transfers comply with applicable data protection laws and that your data remains protected through appropriate safeguards.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review it occasionally.

10. Contact Us