At Dolce Vita Shop, we believe your style journey should be as confident and seamless as slipping into a perfect pair of BALLET FLATS or a bold set of BOOTS & BOOTIES. We meticulously craft our collections—from timeless LOAFERS and MARY JANES to playful SHOE CHARMS—to delight you. However, we understand that sometimes an item may not be the perfect fit. Our Returns & Exchanges policy is designed with the same philosophy of “Security Meets Simplicity” that guides our entire service, ensuring the process is clear, straightforward, and respectful of your time.

Our Returns & Exchanges Policy At a Glance

  • Return/Exchange Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, in their original condition, with all tags attached, and in the original packaging.
  • Process: Initiate a return or exchange by contacting our customer care team first (see template below).
  • Refund Method: Refunds are issued to the original payment method used at purchase.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.

Please Note: For hygiene and safety reasons, we cannot accept returns or exchanges on the following product categories, in alignment with our commitment to quality for all our global community:

  • SHOE CHARMS & BAG CHARMS: Due to their intimate attachment to personal items.
  • SHOELACES: Considered a final sale accessory.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Receipt)

Please reach out to our dedicated customer care team at [email protected] to start the process. Use the template below to ensure we have all necessary information to assist you swiftly.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dolce Vita Shop Team, I would like to request a [Return for Refund / Exchange] for my recent order. Order Number: [Please Insert] Product Name(s): [e.g., “Sienna Leather LOAFERS” / “Celestial MESH MULES”] Size/Color: [e.g., US 7, Black] Reason for Return/Exchange: [e.g., Size doesn’t fit / Preferred a different color] I confirm the item(s) are unworn, in original condition with all tags and packaging. Please advise on the next steps and provide the return shipping address. Best regards, [Your Full Name] [Your Email Address Associated with the Order]

Step 2: Receive Instructions & Return Authorization

Within 1-2 business days, our team will email you a Return Authorization Number and detailed instructions, including the return address in Virginia Beach, USA. Please do not ship returns without this authorization.

Step 3: Ship Your Return

Securely package the item(s) in their original packaging, if possible. Include the original packing slip or a copy of your order confirmation. We strongly recommend using a trackable and insured shipping service (like DHL, FedEx, or your local postal service) and retaining your proof of postage. Ship your package to the address provided in your instructions.

Step 4: Processing & Resolution

Once we receive and inspect your return (typically within 5-7 business days of arrival at our warehouse), we will notify you via email.

  • For Refunds: Your refund will be processed, and a credit will be automatically applied to your original payment method.
  • For Exchanges: We will process the shipment of your requested exchange item. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Methods

Refunds are processed to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card Refunds: May take 5-10 business days to appear on your statement after we process them.
  • PayPal Refunds: Are typically reflected in your PayPal account within 3-5 business days.

You will receive an email confirmation once your refund has been issued.

Exchanges & Special Considerations

We happily offer exchanges for a different size or color within the same product, subject to availability. If you wish to exchange for a completely different item (for instance, swapping a pair of KITTEN HEELS for a HANDBAG), we recommend processing a return for a refund and placing a new order to ensure you secure the latest styles from our NOW TRENDING or FEATURED collections.

For incorrect or damaged items, please contact us immediately upon receipt. We will cover the return shipping costs and expedite a replacement or full refund.

International Returns

As we serve a global community (excluding some remote regions in Asia and elsewhere), customers are responsible for any return shipping costs and applicable customs duties or taxes incurred during the return. We cannot mark return packages as “gifts” or with a reduced value. Refunds will be for the product value only, not including original or return shipping charges.

Our Promise to You: Just as we carefully curate our wide selection—from WIDE WIDTHS to options that let you SHOP BY CALF—we handle every return with care, transparency, and integrity. Our goal is to ensure your experience with Dolce Vita Shop remains stylish and satisfying, from your first click to every step thereafter.

For any questions not covered here, please contact our team at [email protected].

Dolce Vita Shop | 227 Murry Street, Virginia Beach, VA 23451, United States