At Dolce Vita Shop, we believe your experience should mirror the confidence and ease of slipping into a perfect pair of BALLET FLATS or making a statement in bold BOOTS & BOOTIES. Just as we meticulously craft our collections—from timeless LOAFERS and MARY JANES to playful SHOE CHARMS—we’ve designed our shipping and returns policies with the same philosophy of “Security Meets Simplicity.” Our goal is to ensure every step of your journey, from discovery to delivery and beyond, is clear, straightforward, and respectful of your time.

Shipping Policy: Bringing Style to Your Doorstep

We are proud to serve a global community of style enthusiasts (excluding some remote regions in Asia and elsewhere). Once your order is placed, our team gets to work with care and precision.

Order Processing & Delivery Timelines

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Shipping Methods & Estimated Delivery:
    • Standard Shipping: We ship via DHL or FedEx. Delivery is typically within 10-15 business days after shipment. A flat rate of $12.95 applies.
    • Free Shipping: For orders over $50, enjoy free shipping via EMS. Delivery is typically within 15-25 business days after shipment.
  • You will receive a shipment confirmation email with tracking information once your order is on its way.

Please Note: The estimated delivery times are provided by carriers and are not guaranteed. Delays due to customs processing, weather, or other factors outside our control may occur. Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Returns & Exchanges: Effortless Style Adjustments

We want you to love every item you choose. If something isn’t quite right, our streamlined process is here to help.

Our Policy At a Glance

  • Return/Exchange Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, in original condition, with all tags attached, and in the original packaging.
  • Refund Method: Refunds are issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.

Non-Returnable Items

In alignment with our commitment to quality and hygiene for our global community, we cannot accept returns or exchanges on the following intimate or final-sale accessories:

  • SHOE CHARMS & BAG CHARMS: Due to their direct and intimate attachment to personal items.
  • SHOELACES: Considered a final sale accessory.

All other items, including our curated selections from NOW TRENDING, FEATURED, SHOP BY CALF, and categories like HANDBAGS + WALLETS, HEELS, and SANDALS, are eligible for return or exchange if conditions are met.

Step-by-Step Return or Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Please contact our dedicated customer care team at [email protected] to start the process. Use the template below for swift assistance.

Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Dolce Vita Shop Team,

I would like to request a [Return for Refund / Exchange] for my recent order.

Order Number: [Please Insert] Product Name(s): [e.g., “Sienna Leather LOAFERS” / “Celestial MESH MULES”] Size/Color: [e.g., US 7, Black] Reason for Return/Exchange: [e.g., Size doesn’t fit / Preferred a different color]
I confirm the item(s) are unworn, in original condition with all tags and packaging.

Please advise on the next steps and provide the return shipping address.

Best regards,
[Your Full Name] [Your Email Address Associated with the Order]

Step 2: Receive Instructions & Authorization

Within 1-2 business days, our team will email you a Return Authorization Number and detailed instructions, including our return address in Virginia Beach, USA. Please do not ship your return without this authorization.

Step 3: Ship Your Return

Securely package the item(s) in their original packaging with all tags. Include the packing slip or order confirmation. We strongly recommend using a trackable and insured shipping service (like DHL, FedEx, or your local postal service) and retaining your proof of postage. Ship your package to the address provided in your instructions.

Step 4: Processing & Resolution

Once we receive and inspect your return (typically within 5-7 business days of arrival at our warehouse), we will notify you via email.

  • For Refunds: Your refund will be processed, and a credit will be automatically applied to your original payment method.
  • For Exchanges: We will ship your requested exchange item. If it’s out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Methods

  • Credit/Debit Card Refunds (Visa, MasterCard, JCB): May take 5-10 business days to appear on your statement after we process them.
  • PayPal Refunds: Are typically reflected in your PayPal account within 3-5 business days.

You will receive an email confirmation once your refund has been issued. Refunds are for the product value only and do not include original or return shipping charges.

Exchanges & Special Considerations

We happily offer exchanges for a different size or color within the same product, subject to availability. For a completely different item (e.g., swapping KITTEN HEELS for a HANDBAG), we recommend processing a return for a refund and placing a new order. This ensures you can secure the latest styles from our NOW TRENDING or FEATURED collections.

For incorrect or damaged items, contact us immediately upon receipt. We will cover return shipping costs and expedite a replacement or full refund.

International Returns: Customers outside the US are responsible for return shipping costs and any applicable customs duties or taxes incurred during the return. We cannot mark return packages as “gifts” or with a reduced value.

Our Promise to You

Just as we carefully curate our wide selection—from ACCESSORIES to options that let you SHOP BY CALF—we handle every return with care, transparency, and integrity. Our goal is to ensure your experience with Dolce Vita Shop remains stylish and satisfying, from your first click to every step thereafter.

For any questions not covered here, please contact our team:
Email: [email protected]
Address: Dolce Vita Shop | 227 Murry Street, Virginia Beach, VA 23451, United States