Term and Conditions

Welcome to Dolce Vita Shop! These Terms and Conditions govern your use of our website located at dolcevita-shops.com and your purchase of our carefully curated footwear and accessories. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using the Dolce Vita Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Responsibilities and Account Obligations

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our website or systems
• Interfere with the proper functioning of our website
• Use automated systems or software to extract data from our website
• Impersonate any person or entity or misrepresent your affiliation

3. Products and Services Description

3.1 Product Information

We strive to display our products as accurately as possible, including colors, materials, and designs. However, please note that:

• Screen displays may vary slightly from actual products
• Product availability is subject to change
• All measurements are approximate
• Product descriptions are for informational purposes only

3.2 Product Categories

Our collections include but are not limited to:

• Footwear: Ballet Flats, Boots & Booties, Heels, Kitten Heels, Loafers, Mary Janes, Mules & Clogs, Sandals
• Accessories: Handbags + Wallets, Shoe Charms, Bag Charms, Shoelaces
• Special Collections: Featured, Now Trending, Make It Metallic, Mesh, Shop by Calf

4. Order and Payment Terms

4.1 Order Process

When you place an order:

1. You will receive an order confirmation email
2. All orders are processed within 1-2 business days (excluding weekends and holidays)
3. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity

4.2 Pricing and Payment

All prices are displayed in US dollars unless otherwise indicated. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By completing a purchase, you authorize us to charge the full amount to your selected payment method. If your payment cannot be processed, your order will not be fulfilled.

4.3 Shipping and Delivery

Shipping Methods:

• Standard Shipping: Via DHL or FedEx. Flat rate of $12.95. Delivery within 10-15 business days after shipment.
• Free Shipping: For orders over $50 via EMS. Delivery within 15-25 business days after shipment.

Important Shipping Notes:

• Delivery times are estimates provided by carriers and are not guaranteed
• We ship globally but exclude some remote regions in Asia and elsewhere
• International customers are responsible for any customs duties, taxes, or import fees
• Risk of loss or damage transfers to you upon delivery to the carrier

5. Returns, Exchanges, and Refunds

5.1 Return Policy

We want you to love every item you choose. Our return policy is designed with “Effortless Style Adjustments” in mind:

• Return Window: 15 days from the date you receive your order
• Condition Requirements: Items must be unworn, in original condition, with all tags attached, and in original packaging
• Non-Returnable Items: Shoe Charms, Bag Charms, and Shoelaces (final sale)
• Refund Method: Refunds are issued to the original payment method
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect

5.2 Return Process

1. Contact customer care at [email protected] within 15 days of receipt
2. Receive Return Authorization Number and instructions (within 1-2 business days)
3. Ship items securely with tracking and insurance
4. Allow 5-7 business days for processing upon receipt at our warehouse

5.3 Refund Timeline

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: Typically within 3-5 business days

6. Intellectual Property

6.1 Ownership

All content on the Dolce Vita Shop website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Dolce Vita Shop or its content suppliers and is protected by international copyright and trademark laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include:

• Any resale or commercial use of our website or content
• Collection and use of any product listings, descriptions, or prices
• Derivative use of our website or content
• Use of data mining, robots, or similar data gathering tools

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by law, Dolce Vita Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or alteration of your transmissions or data
• Any statements or conduct of any third party on our website
• Any delays in shipping or delivery beyond our estimated timeframes
• Any products purchased through our website

7.2 Maximum Liability

In no event shall Dolce Vita Shop’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our website or purchasing products from us.

7.3 Product Use

You agree to use our products as intended and in accordance with any care instructions provided. We are not liable for injuries or damages resulting from improper use of our products.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any modifications indicates your acceptance of the revised terms. We encourage you to review these terms periodically.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these terms or your use of our website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Virginia Beach, Virginia, in accordance with the rules of the American Arbitration Association.

11. International Customers

If you are accessing our website from outside the United States:

• You are responsible for compliance with local laws
• You are responsible for all customs duties, taxes, and import fees
• Product availability may vary by region
• Return shipping costs and any customs duties on returns are your responsibility

12. Contact Information

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Shipping & Returns policy, constitute the entire agreement between you and Dolce Vita Shop regarding your use of our website and services, superseding any prior agreements.